FAQS

ABOUT SUNDREE

Built upon a foundation of optimism, confidence, simplicity and effectiveness, our goal at Sundree is to encourage a commitment to skin health; creating #GentleAndMighty products that nourish the skin, enhancing your glow and promoting #skinlove.

Sundree products are clean, lab-tested, paraben-free, sulfate-free, cruelty-free, and vegan—making each effective and efficient on its own.

Learn more about Sundree HERE.

To keep your skin smiling the Sundree way, we chose to forgo sulfates, phthalates and parabens. It's all VEGAN.

We are also PETA-certified cruelty-free and would never hurt our furry and non-furry friends.

Our formulated products have a shelf-life of 2 years.

Don’t forget to keep all your beauty products in a cool and dry place. Extreme heat will weaken most skincare formulations unless otherwise advised.

Some of our products can be purchased at JCPenney stores nationwide.

Please CLICK HERE for more information.

Absolutely! RYSE + SHYNE Facial serum is 30ml, each HAPPY GLOW LUCKY sheet mask is 22ml; and each single PEPT EYES mask is only 10ml, which all meet TSA carry-on luggage requirements. 

ORDERS

We accept Mastercard, Visa, American Express, Discover and Sezzle Payments.

Please note that we currently do not accept ApplePay, PayPal, Google Pay or any international credit cards.

Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certification to keep order details secure. Please be assured that your order will be placed safely and securely.

To check the status of your order, simply log into your account and select “Order History” in the “My Account” page.

If you do not have an account or still have questions about your order, please contact us at help@sundree.com with your order number and we will assist promptly.

We typically process and ship very quickly. We will do our best to modify or cancel an existing order if you contact us at help@sundree.com as soon as possible and explain the issue.

Once your order has been processed and ships, you will receive an email from Sundree which provides complete tracking information for your package, via either USPS or UPS.

Currently, we can only accept orders and ship to domestic United States addresses.

Unfortunately, we cannot ship internationally at this time.

SHIPPING / RETURNS

You may return unopened products in original packaging within 30 days from the date of your receipt of item(s), for a refund of the purchase price. Shipping charge(s) are not eligible for refund. We only accept unopened, unused items that are in the original packaging. Please visit our RETURN POLICY page for more information.

If you receive an item which has been damaged in transit to you, please contact our customer service at help@sundree.com and let us know as soon as possible. We will make it right!

Currently, we can only ship to domestic United States addresses.

Unfortunatelty, we cannot ship internationally at this time.

Sundree offers both standard (USPS First Class or UPS Ground) and expedited (USPS Priority) options for your order(s). Please see our SHIPPING INFO page for more information on cost and/or expected transit times.

Free standard domestic shipping is available on ALL orders over $20.

Standard shipping (3-5 business days) | FREE for under over $20.

Standard shipping (3-5 business days) | $3.99 for orders under $20.

Expedited shipping (2-3 business days) | $8.99 for all orders.

*Estimated transit time based on ship date after order processing (typically 1-2 days), and not based on order date.

Once your order has been processed and ships, you will receive an email from Sundree which provides complete tracking information for your package, via either USPS or UPS.

GIFT WRAPPING

Gift wrapping can be added to your entire order during check out for only $5. Here’s how it goes- Your order is neatly packed into our signature branded Sundree box, wrapped and sealed with our colorful ribbon. Then, that box is inserted into a larger shipper box to protect your gift from any scuffing in the delivery process.   

Gift wrapping cannot be applied to individual products; only to your entire order. If you are sending multiple gifts to multiple recipients, please initiate separate orders for each recipient.  

Yes. You can write a note up to 120 characters when you purchase the gift-wrapping option in your cart. This card will be placed in the branded box.   

No, don’t worry- we make sure the price you paid for their gift is never revealed.

We do our best!

Unfortunately, though, the estimated delivery dates are exactly that- estimate and are entirely subject to our couriers, such as USPS and UPS.

We suggest you order your gifts in advance to ensure there are no errors and keep checking your tracking number!

We do our best to get every order out the same day (or latest by next day), so any delays once dropped off to one of our couriers are out of our hands.  


NEED TO REACH US?

CUSTOMER SERVICE EMAIL

help@sundree.com

-

CUSTOMER SERVICE PHONE

(800) 482-9280

-

PRESS INQUIRIES

press@sundree.com

-

WHOLESALE INQUIRIES

wholesale@sundree.com